We are sorry that your order was unsuccessful.
There could be a number of reasons that resulted in your order being unsuccessful. Please see below some of the most common reasons:
Payment Monitoring System
We believe online payment security is pivotal for both our customers and Special. With our “safe to buy” fraud protection patent, all payment transactions on our platform are monitored and sometimes good customers get caught up in our payment monitoring system.
In some cases, due to the payment assessment from our third-party payment monitoring provider, we are unable to complete your order.
This order may appear as 'denied' after the transaction is attempted.
Unsuccessful orders do not charge your credit/debit and no action is required from you. Depending on your bank, a pending transaction may appear on your card statement however this pending transaction will disappear within 24 hours..
Exceeding Card value
When purchasing a Special Card, If your order exceeds the limits on the card (whether it be credit or debit), the transaction will be declined. Therefore it is important to check the total value at the checkout to ensure your card will be able to cover the entire amount.
Unsuccessful orders do not charge your credit/debit and no action is required from you. Depending on your bank, a pending transaction may appear on your card statement however this pending transaction will disappear within 24 hours.
Transaction declined when trying to use my Special Card
On occasions, the Point Of Sale (POS) machine at check out may experience difficulty in processing. This may be due to the value being processed exceeding the value on the card. Therefore, it is important to check whether there is a surcharge.
Despite Special working with hundreds and even thousands of merchants, not every single merchant will accept Special Special Cards.
** We would recommend that you email [email protected] if you have an unsuccessful order so that we can look into your order and provide feedback to help you with a successful order.
