Special Cards get used just like your regular credit cards from within your mobile wallet.

Once you have added your Special Card to your Apple Pay or Google Pay Wallet, you can use your phone to "tap and go" at contactless point of sale terminals (look for the Contactless, Apple Pay, Google Pay logo). 

Simply, go to the checkout within the store, open your mobile wallet with your Special Card and tap it over the eftpos Terminal. Depending on the value you may be required to enter your PIN. Once completed the payment will process.

 

Pay with your iPhone

  1. To use your default payment card:

    • If your iPhone has Face ID, double-click the side button. Authenticate with Face ID or enter your passcode.

    • If your iPhone has Touch ID, rest your finger on the Touch ID sensor.

  2. To use a different card, tap your default card to see your other cards. Tap a new card and authenticate.

  3. Hold the top of your iPhone near the contactless reader until you see Done and a tick on the display.

Pay with your Apple Watch

  1. Double-click the side button.

  2. Your default card opens automatically. Scroll down to choose another card.

  3. Hold the display of your Apple Watch near the contactless reader until you feel a gentle tap and hear a beep.

 

How to use Google Pay in a store

When it's time to pay with your card or contactless payment, you should:

  1.  Unlock your phone, but you don't need to open the Google Pay app. 

  2. Position the back of your phone close to the payment terminal for a few seconds. You might need to experiment a bit, since different terminals put the NFC antenna in different locations, but this will get easier with time as you learn what position works for the payment terminals you commonly use. If the terminal has a wireless or contactless payment symbol on it, try putting the phone near that logo. 

  3. The Google Pay App should launch automatically, and you may be required to enter your PIN or use the fingerprint reader. 

  4. After a moment, you should see a check mark appear, indicating that the purchase is complete. 

 

If Google Pay doesn't start, try repositioning the phone until it does. You might also want to confirm with the cashier that the terminal actually does support Google Pay — some older terminals don't have contactless payments.

But also keep in mind that just because you don't see a contactless or wireless logo, it doesn't mean the terminal won't support Google Pay. 

To learn how to check the balance of your Special Gift Card see below.