FAQS

Gift Cards just became Special™

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Using my Special Card

How do I use my Special Card for in-store purchases?
Special Cards get used just like your regular credit cards from within your mobile wallet. Once you have added your Special Card to your Apple Pay or Googl...
Wed, 20 Apr, 2022 at 9:21 AM
My Special Card didn’t work Instore
1. Your Special Special Card has insufficient funds. When’s the last time you checked the balance in your checking account? If there’s not enough money in ...
Fri, 22 Apr, 2022 at 7:47 AM
How do I use my Special Gift Card for online purchases?
When you’re ready to make your purchase, you simply navigate to the check-out and enter your Special Gift Card details directly into the Credit Card field. ...
Wed, 20 Apr, 2022 at 9:45 AM
Will I get a notification for declined transactions?
Yes!  Notifications are sent for both declined and successful transactions from Apple Pay and Google Pay. These will be visible from within your phone's...
Wed, 20 Apr, 2022 at 10:02 AM
What payment methods are accepted when purchasing a Gift Card?
To purchase a Special Gift Card, we accept payments using both debit & credit cards from VISA, MasterCard and American Express (“AMEX”) we also accept p...
Wed, 20 Apr, 2022 at 10:03 AM
Can I add more money to the value of my Special Gift Card?
No. Special Gift Cards cannot be reloaded. Any remaining balance will remain on the card for next time you choose to use it within the expiry period.
Wed, 20 Apr, 2022 at 10:03 AM
Refunds on my Special Card
You will need to contact the Retailer that you made the purchase with and proceed with completing the refund process from that store.  Each Retailer will h...
Sun, 20 Nov, 2022 at 4:35 PM
Can I change the gift message?
Unfortunately, once the purchase has been finalised, we are unable to amend the gift message.
Wed, 20 Apr, 2022 at 10:17 AM
Can I send more than one Gift Card at a time to the same person?
Only 1 Gift Card can be purchased at a time. Each Gift Card you purchase will be processed within its own separate transaction to give your recipient a Spec...
Wed, 20 Apr, 2022 at 10:18 AM
How can I see my previous purchases per Special Card?
Once you’re logged into your Special Account, you’ll be able to select the Wallet icon from the bottom of the screen. When you select the individual card an...
Fri, 22 Apr, 2022 at 10:01 AM
Special Example Card

Find the perfect Special Card.

Give someone you care about a gift from our huge range of Special Cards – so they can see just how Special they are.