FAQS

Gift Cards just became Special™

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Using my Special Card

Can I add more money to the value of my Special Gift Card?
No. Special Gift Cards cannot be reloaded. Any remaining balance will remain on the card for next time you choose to use it within the expiry period.
Wed, 20 Apr, 2022 at 10:03 AM
How can I see my previous purchases per Special Card?
Once you’re logged into your Special Account, you’ll be able to select the Wallet icon from the bottom of the screen. When you select the individual card an...
Fri, 22 Apr, 2022 at 10:01 AM
Will I get a notification for declined transactions?
Yes!  Notifications are sent for both declined and successful transactions from Apple Pay and Google Pay. These will be visible from within your phone's...
Wed, 20 Apr, 2022 at 10:02 AM
Can I make split payments online?
Traditionally, split payments are not supported by online retailers. We suggest you check with the store directly to ensure you’re given the most accurate r...
Wed, 20 Apr, 2022 at 10:29 AM
Can I send more than one Gift Card at a time to the same person?
Only 1 Gift Card can be purchased at a time. Each Gift Card you purchase will be processed within its own separate transaction to give your recipient a Spec...
Wed, 20 Apr, 2022 at 10:18 AM
Can I change the gift message?
Unfortunately, once the purchase has been finalised, we are unable to amend the gift message.
Wed, 20 Apr, 2022 at 10:17 AM
Can I schedule a card for a later date?
Yes, you can!  When purchasing a Gift Card, you’re able to schedule the card to be sent on a particular day and at a specific time. We also let you nominat...
Wed, 20 Apr, 2022 at 10:28 AM
Special Example Card

Find the perfect Special Card.

Give someone you care about a gift from our huge range of Special Cards – so they can see just how Special they are.