FAQS

Gift Cards just became Special™

##########

Using my Special Card

How do I use my Special Card for in-store purchases?
Special Cards get used just like your regular credit cards from within your mobile wallet. Once you have added your Special Card to your Apple Pay or Googl...
Wed, 20 Apr, 2022 at 9:21 AM
How do I use my Special Gift Card for online purchases?
When you’re ready to make your purchase, you simply navigate to the checkout and enter your Special Gift Card details directly into the Credit Card field.  ...
Tue, 27 May, 2025 at 12:55 PM
My Special Card didn’t work Instore
1. Your Special Gift Card has insufficient funds. When’s the last time you checked the balance in your checking account? If there’s not enough money in the...
Tue, 29 Apr, 2025 at 1:34 PM
My Gift Card isn't being accepted at an online merchant retailer
Special Gift Cards are a Mastercard Prepaid product. They are restricted to being spent in Australia using AUD only. Online merchants and retailers may not...
Tue, 27 May, 2025 at 1:48 PM
Refunds on my Special Card
You will need to contact the Retailer that you made the purchase with and proceed with completing the refund process from that store.  Each Retailer will h...
Sun, 20 Nov, 2022 at 4:35 PM
Can I receive refunds on my Special Card?
Yes you absolutely can! Since our cards are not used like traditional gift cards, and instead used like any other credit/debit card, then you can defini...
Wed, 15 Feb, 2023 at 1:13 PM
The total of my purchase is greater than the value of my Gift Card
If you're making a purchase in store then you'll have the option to pay the difference via a different payment method. This is however at the discre...
Wed, 20 Apr, 2022 at 10:30 AM
What payment methods are accepted when purchasing a Gift Card?
To purchase a Special Gift Card, we accept payments using both debit & credit cards from VISA, MasterCard and American Express (“AMEX”) we also accept p...
Wed, 20 Apr, 2022 at 10:03 AM
Why did my Special Card decline at one of the listed merchants?
Authorisations may be declined at some merchants at Special's discretion, at merchants that do not accept the Card, or by merchants who are blocking the...
Tue, 27 May, 2025 at 12:59 PM
Can I use my Special Card at stores that do not accept contactless payment?
You can only use your Special Card in store at contactless point of sale terminals (look for the Contactless, Google Pay, Apple Pay logo). Otherwise, you ca...
Fri, 22 Apr, 2022 at 10:02 AM
Special Example Card

Find the perfect Special Card.

Give someone you care about a gift from our huge range of Special Cards – so they can see just how Special they are.