We’re sorry that you haven’t received your Gift Card link. When your card was purchased, the buyer can nominate a specific date, time and time zone for the Gift Card to be delivered. The buyer can view these details from within the Special App under “Active/Past Orders”. If the scheduled delivery time has passed then please let us know. Your link might've also been sent to your mobile phone via SMS instead of email. 

Sometimes emails can go astray and end up in your Junk Mail folder. We’d suggest checking there if you haven’t already. If you’re still unable to locate the email then please reach out to our Customer Service team via our Contact Us page and we’ll be in contact with you.