Just because an email looks real, doesn't mean it’s actually legitimate. Here are some signs to watch out for:
Includes trusted logos (such as the Special logo) and a fake trusted address in the "From" line (for example, "From: support@special.com")
Asks you to reply to the message with complete confidential information. Special Customer Care will only ever ask you for partial information, such as the last 8 digits of an Special Card number)
Uses urgent and threatening language and instructs you to update your information or risk account suspension.
Includes unexpected attachments that they request you to click, open, or download.
Has a generic greeting like "Attention Special customer".
To report a fake email that looks like it came from Special, please forward it as an attachment to customer.service@special.com.au
