FAQS

Gift Cards just became Special™

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My Special Account

I'm unable to see the Balance of my Special Gift Cards
If you're unable to see the balance of your Special Card from within your app, you can reach out to our Customer Service team via the Contact Us page.  ...
Tue, 25 Mar, 2025 at 5:05 PM
How do I download the Special App?
Apple iPhone  To download the free Special App on your Apple iPhone, simply click here. Or visit the App Store and search for Special and click Get.      ...
Thu, 21 Apr, 2022 at 9:27 AM
The tap (NFC) feature isn't working
We know this might sound cliché, but sometimes hardware issues are resolved by switching the device on and off, or even checking for the latest software upd...
Thu, 21 Apr, 2022 at 11:31 AM
Can I use my Special Gift Card on my Apple Watch?
Yes. If your iPhone is paired with an Apple Watch, you can use the "Add card to Apple Wallet" feature in the Special App to add your card to the W...
Thu, 21 Apr, 2022 at 8:40 AM
Do I need internet to access my Special wallet?
Yes, you will need a valid internet connection to access your Special wallet via the iOS app, Android App or our website. For more information on internet...
Thu, 21 Apr, 2022 at 9:11 AM
Does removing a Special Card from my iPhone affect the Special Card on my Apple Watch when they are paired together?
No! You can continue to use your Special Card on your Apple Watch if you have removed the card from your iPhone.  
Fri, 22 Apr, 2022 at 10:09 AM
On how many devices I can add my Special Gift Card?
You can add your Gift Card on up to 10 devices on Apple or Android.
Thu, 21 Apr, 2022 at 9:10 AM
What’s the best way to protect my Gift Cards in the Special wallet?
The Special Cards in your Special Wallet are already protected by your account username and password.    When logging into the iOS or Android apps your Spe...
Thu, 21 Apr, 2022 at 9:14 AM
Join the Special Market Place
Retailers! Join our great Special market place, please contact us at merchant.enquiries@special.gift Alternatively, fill in our online form and our team...
Tue, 25 Mar, 2025 at 5:06 PM
There is a bug on our app/website
We appreciate you taking the time to make us aware of any bugs or issues with our website & app. To help us investigate the issue quickly, if you could ...
Tue, 25 Mar, 2025 at 5:07 PM
Special Example Card

Find the perfect Special Card.

Give someone you care about a gift from our huge range of Special Cards – so they can see just how Special they are.