FAQS

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My Special Account

What are the different types of scams and how do I identify them?
Gift Card Scams   At Special, we’ll never try and intimidate you into buying and giving away Special Cards, but the scammers behind Gift Card scams do! The...
Thu, 21 Apr, 2022 at 2:48 PM
How do I recognise a fake webpage?
Watch out for fake URLs (web addresses). Even if the web address contains the word "Special", it might not be a Special website. The real Special ...
Thu, 21 Apr, 2022 at 4:03 PM
How do I recognise a fake email?
  Just because an email looks real, doesn't mean it’s actually legitimate. Here are some signs to watch out for:  Includes trusted logos (such as th...
Thu, 21 Apr, 2022 at 4:10 PM
How do I protect myself from being scammed?
There’s no failsafe way to not get scammed, but if you’re vigilant you can give yourself the best chance of never falling victim to a scam artist. Here are ...
Thu, 21 Apr, 2022 at 11:24 PM
Report a Security Concern
For general issues, inquiries or concerns someone has hijacked your username or password please contact our Customer Support Team at customer.service@specia...
Fri, 22 Apr, 2022 at 12:58 AM
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Give someone you care about a gift from our huge range of Special Cards – so they can see just how Special they are.