FAQS

Gift Cards just became Special™

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My Special Account

Sign Up and Create Your Special Account
To create an account, you can either download the Special App to your mobile device. The App is available from both the Apple App and Google Play stores. Al...
Wed, 20 Apr, 2022 at 12:12 PM
My Account - Change my Email or Phone Number
To update this information on our App, download the Special App to your mobile device. The App is available from both the Apple App and Google Play stores. ...
Wed, 20 Apr, 2022 at 12:25 PM
Reset Password
To update this information on our App, download the Special App to your mobile device. The App is available from both the Apple App and Google Play stores. ...
Thu, 21 Apr, 2022 at 8:14 AM
Manage Special Cards with your Special Wallet
To view this information on our App, download the Special App to your mobile device. The App is available from both the Apple App and Google Play stores. On...
Wed, 20 Apr, 2022 at 12:32 PM
How safe is my personal information?
Your personal information is stored securely and used to issue and operate your card and process transactions. Your personal information may be disclosed to...
Fri, 22 Apr, 2022 at 10:03 AM
My email was compromised, what do I do?
We understand that online safety is important. The best thing to do if your email has been compromised is to ensure that you’ve updated your security settin...
Wed, 20 Apr, 2022 at 12:35 PM
What devices are compatible?
Special Cards are compatible with most iPhones and Android Phones. Your phone must also support NFC (Near-Field Communication).    To check if your phone i...
Wed, 20 Apr, 2022 at 12:36 PM
How do I stop my Gift Card from being used on a lost phone?
For the best advice on how to stop Gift Cards from being used on your device please refer to your Pays provider’s FAQ’s:   For Apple users, if you lose y...
Fri, 22 Apr, 2022 at 10:07 AM
How many Special Gift Cards can I add to a single device?
For Apple Users, it depends on the device and OS version, as follows:    iOS 14 or lower, Watch OS 7 or lower: 12 cards on iPhone 8, iPhone 8 Plus and A...
Wed, 20 Apr, 2022 at 12:58 PM
Can I add a Gift Card again if I deleted it once?
If you have deleted your Special Gift Card from the Apple Pay or Google Pay on your mobile device, you can add it again following steps outlined here.
Thu, 21 Apr, 2022 at 8:39 AM
Special Example Card

Find the perfect Special Card.

Give someone you care about a gift from our huge range of Special Cards – so they can see just how Special they are.